At Skintonomy Medical Spa, we are committed to providing thoughtful, individualized care and creating a positive experience for every client. Because aesthetic treatments require provider time, medical-grade products, scheduling, and preparation, we have established the following refund policy.

Completed Services

All services are final once performed. Refunds are not provided for completed treatments, as individual results can vary based on many factors including skin type, medical history, lifestyle, healing response, and compliance with aftercare instructions.

Packages, Memberships, and Prepaid Services

Prepaid services, packages, treatment series, memberships, deposits, promotions, gift cards, and banked treatments are non-refundable.

Unless otherwise stated at the time of purchase, prepaid services and packages expire 12 months from the original purchase date.

Retail Products:

Unused and unopened retail products in their original packaging may be returned within 7 days of purchase for in-office credit.

For safety and hygiene reasons, we are unable to accept returns on any opened, used, or damaged products.

Cancellations and Missed Appointments:

We kindly ask for at least 48 hours’ notice for any appointment changes or cancellations. Appointments canceled with less than 48 hours’ notice, as well as missed appointments and no-shows, may result in a cancellation fee, loss of deposit, or deduction from a prepaid package.

These policies help us protect appointment availability for all clients and respect the time of our providers.

Questions or Concerns After Treatment:

If you have any concerns after a treatment or experience an unexpected reaction, please contact our office as soon as possible. We are always happy to evaluate any concerns and discuss next steps.

While refunds are not issued for dissatisfaction with results, our team may recommend follow-up care or corrective treatment when appropriate.